Contractor Agreement

1. Services You Provide

You agree to provide property maintenance services (the "Services") — including but not limited to plumbing, electrical, gas and heating, cleaning, and handyman work — to FixMate customers in accordance with:

• The job description provided by FixMate at the time of booking
• The fixed price set and quoted by FixMate to the customer (not your own rate)
• All applicable health and safety regulations and industry standards
• Any manufacturer instructions relevant to materials or equipment you use

You are not required to accept any job. However, once you accept a job, you are committed to completing it within the agreed timeframe.

2. Pricing and FixMate's Margin

FixMate sets the fixed price charged to the customer. From each job's fixed price, FixMate retains a platform fee (currently 20%) and remits the remainder to you via BACS within 30 days of job completion and invoice submission.

You are not permitted to charge the customer any additional amount beyond the fixed price agreed at booking, unless you first obtain FixMate's written approval for scope changes. Any such approved additional charges are passed through at cost to the customer, with no additional margin retained by you beyond the standard job rate.

FixMate reserves the right to adjust its platform fee with 30 days' written notice.

3. Quality Standards

You represent and warrant that:

• You hold the relevant qualifications, certifications, and registrations required to perform the Services (e.g. Gas Safe registration for gas work, NICEIC registration for electrical work)
• Work is carried out to a standard consistent with industry best practice
• Parts and materials used are safe, fit for purpose, and where applicable, carry appropriate certifications

FixMate monitors quality through customer ratings. Repeated ratings below 3.5 stars may result in suspension or removal from the platform, at FixMate's discretion.

4. Response Time Requirements

When a job is offered to you, you must respond within 30 minutes. Failure to respond within this window may result in the job being re-offered to another contractor. Once you have accepted a job, you must attend the customer's location within the confirmed time window.

5. Insurance Requirements

You must maintain, at minimum, the following insurance coverage throughout your engagement with FixMate:

Insurance type	Minimum coverage
Public Liability	£1,000,000 per occurrence
Products/Completed Operations Liability	£1,000,000 per occurrence
Employers' Liability (if you employ others)	£5,000,000

You must provide evidence of current insurance on request. FixMate may request renewed evidence annually. If you fail to provide proof of insurance, your access to the platform may be suspended until compliant.

6. Payment Terms

You will be paid by BACS transfer within 30 days of submitting a valid invoice for completed jobs. Payments are made monthly on the last business day of each month for all completed and invoiced jobs in the preceding month.

You must submit a VAT-compliant invoice (if VAT registered) to FixMate at invoices@fixmate-2.polsia.app by the 25th of each month to be included in that month's payment run.

7. Tax and IR35

You are responsible for all tax and National Insurance obligations arising from payments received from FixMate. If you are VAT registered, you must notify FixMate and include your VAT number on all invoices.

For IR35 purposes: the parties intend that this engagement is one of self-employment. You are responsible for determining the IR35 status of each individual assignment and must notify FixMate in writing if you believe an assignment should be treated as falling within IR35. FixMate will not make uplifted payments in respect of any assignment without prior written agreement.

8. Indemnification

You agree to indemnify and hold FixMate harmless from any claims, losses, damages, or expenses (including reasonable legal costs) arising from:

• Your negligent or wrongful acts or omissions in performing the Services
• Any breach of this agreement by you
• Any injury or property damage caused by you or your employees or agents at a customer location
• Any claim by a third party arising from work performed by you through FixMate

9. Intellectual Property

FixMate retains all rights in its brand, platform, software, and any content it creates. You may not use FixMate's brand or materials for any purpose beyond performing Services without prior written consent.

10. Termination

Either party may terminate this agreement at any time without cause by giving 7 days' written notice. FixMate may terminate immediately and without notice if you:

• Act fraudulently or dishonestly
• Are convicted of a criminal offence related to your professional activities
• Conduct work that endangers the health or safety of customers or the public
• Receive a sustained average quality score below 2.5 stars over any 30-day period

Upon termination, FixMate will pay any amounts legitimately due for Services already completed.

11. Confidentiality

You must keep confidential all customer information (addresses, contact details, job specifics) and not use it for any purpose beyond completing the relevant job. You must delete or securely destroy any customer data once the job is complete.

12. Governing Law

This agreement is governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Sign the Agreement

To join FixMate as a contractor, you must read and agree to this agreement. Enter your FixMate tradesman ID below and click "I Agree" to confirm.

Your tradesman ID is shown in your FixMate dashboard (the numeric ID in your account settings). If you don't have one, contact us to apply.