Privacy Policy — FixMate

1. Who We Are

FixMate ("we", "us", "our") is a property maintenance dispatch platform operated by FixMate. We are registered in England and Wales. If you have questions about this policy or our data practices, contact us at info@fixmate-2.polsia.app.

2. What Data We Collect

We collect the following personal data from customers and contractors:

Category	Data points
Identity	Full name
Contact	Email address, phone number
Location	Property address, postcode
Payment	Stripe payment token and transaction reference (no raw card data held by us)
Job details	Description of the maintenance issue, photos uploaded, timestamps
Contractor data	Trade type, insurance status, quality score, location (for dispatch), payment details for BACS
Communication	Records of email correspondence with us

We do not collect special category data (e.g. health, biometric, or religious data) unless you voluntarily provide it in a job description. We do not knowingly collect data from anyone under 18.

3. How We Use Your Data

We use your data for the following purposes, under the lawful bases indicated:

For customers

Contract performance: Processing your booking, dispatching an Engineer, sending confirmation and status updates (lawful basis: contract)
Payment processing: Passing your payment token to Stripe to collect the fixed price (lawful basis: contract)
Customer support: Responding to complaints and refund requests (lawful basis: legitimate interests — we need to resolve disputes)
Marketing: Occasional emails about new services in your area — you can opt out at any time (lawful basis: consent)

For contractors

Dispatch matching: Sharing your name, phone number, and location with the customer when a job is assigned (lawful basis: contract)
Payment: Processing BACS payments to your bank account (lawful basis: contract)
Quality monitoring: Using your ratings to calculate quality scores and inform future job allocation (lawful basis: legitimate interests)

4. Who We Share Data With

We share your data with the following third parties, only as strictly required:

Recipient	Purpose	Data shared
Stripe	Payment processing	Payment token, amount, customer name
Assigned Engineer	Job completion	Your name, phone number, property address, job details
Postmark	Transactional emails	Your email address, job status
Postcode lookup service	Address validation	Postcode only

We do not sell your data to advertisers or data brokers. We do not transfer your data outside the UK or European Economic Area without your explicit consent, unless required by law.

5. Data Retention

We retain your personal data for the following periods:

Data type	Retention period
Booking records (customer name, address, job details)	7 years from job completion (UK tax and accounting obligations)
Payment transaction records	7 years (HMRC requirement)
Customer email address (marketing)	Until you withdraw consent or unsubscribe
Contractor profile and earnings	7 years after last engagement
Satisfaction complaints and resolutions	3 years from resolution

After these periods, data is securely deleted or anonymised.

6. Your Rights (UK GDPR)

You have the following rights over your personal data. To exercise any of them, email info@fixmate-2.polsia.app:

Right of access: Request a copy of all data we hold about you (we respond within 30 days; no fee)
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data — note this does not override our legal retention obligations
Right to restrict processing: Request we stop using your data (except for storage) in certain circumstances
Right to data portability: Request your data in a machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to lodge a complaint: You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), access controls on our servers, and staff training on data handling. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you directly.

8. Cookies

Our website uses cookies and similar technologies. A cookie consent banner is displayed on your first visit; you can accept, reject, or configure your preferences at any time via the banner or by contacting us.

Essential cookies: Required for the website to function (e.g. session management, checkout). Cannot be disabled — no consent required.
Analytics cookies: Help us understand how visitors use our site. Set by Polsia's analytics platform. You can opt out.

For full details of all cookies used, see our Cookie Policy section below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Stripe's checkout pages). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. If the change is material (e.g. new data uses or third-party sharing), we will notify you by email and update the "Last updated" date above.

Cookie Policy (Detailed)

Cookie name	Purpose	Duration	Category
polsia_vid	Analytics visitor identifier	1 year	Analytics
cookie_consent	Records your cookie preferences	1 year	Essential

You can manage your cookie preferences or withdraw consent at any time by emailing info@fixmate-2.polsia.app with "Cookie Preferences" in the subject line.